Privacy Policy

Introduction

Protos Packaging Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (www.protospackaging.com).

This policy applies only to information we collect through our website and does not apply to our collection of information from other sources.

By using our website, you consent to the data practices described in this policy.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website, such as contact forms
• Subscribe to newsletters or marketing communications
• Request information about our products and services

This information may include your name, email address, telephone number, and any other information you choose to provide.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your visit, including:

• IP address and general location data
• Browser and device information
• The pages you visit on our website and how you interact with them
• Referral source (how you found our website)
• Duration of visit and time spent on specific pages
• Marketing attribution data, such as campaign information and advertising identifiers, which may be stored in your browser and associated with any enquiries you submit

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website.

Types of Cookies We Use

We use the following types of cookies:

• Essential/Functional Cookies: These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors navigate around the site.

Third-Party Cookies

We use services from third parties such as Google Analytics, which may place cookies on your device. These third-party services have their own privacy policies, and we encourage you to read them.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can generally delete existing cookies, block certain types of cookies, or set your browser to notify you when you receive a cookie. Please note that if you block or delete cookies used on our website, some features may not function properly.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website
• Improve, personalise, and expand our website offerings
• Understand and analyse how you use our website
• Respond to your enquiries and fulfil your requests
• Send you administrative information, such as updates to our terms, conditions, and policies
• With your consent, send you marketing communications about our products and services
• Protect our website against unauthorised access or illegal activities

Third-Party Services

We use third-party services on our website, including:

• PostHog: For privacy-focused website analytics to help us understand how visitors use our website and improve our services
• Google Ads: For advertising and conversion measurement to understand the effectiveness of our marketing campaigns
• LinkedIn: For social media features and sharing capabilities

These third-party services may collect information about you when you interact with them. We encourage you to review their privacy policies to learn more about how they handle your personal information.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

Data Security

We implement appropriate technical and organisational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:

• Consent: When you have given us explicit consent to process your data for a specific purpose, such as sending you marketing communications.
• Legitimate Interests: When processing is necessary for our legitimate interests, such as for analytics to improve our website and services, while ensuring our interests do not override your fundamental rights and freedoms.
• Contractual Necessity: When processing is necessary to fulfil a contract with you, such as when you request information or services from us.
• Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.

Your Rights

Under the GDPR and other applicable data protection laws, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request that we correct incomplete or inaccurate information
• The right to request that we erase your personal information
• The right to withdraw consent where we rely on consent to process your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to lodge a complaint with a supervisory authority (for UK residents, this is the Information Commissioner's Office)

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Data Retention

We retain personal information we collect from you only for as long as necessary for the purposes for which it was collected, including to satisfy legal requirements. We will securely delete or anonymize your personal information when it is no longer needed for these purposes.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

As a UK-based company, your information may be processed in the UK and in other countries where our service providers are located. These countries may have different data protection laws than your country of residence. We take appropriate measures to ensure that your personal information receives an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.